Job Description

Who we are:

CENTRL Office is a Portland, Oregon-owned flexible office space provider, with locations in California, Oregon and Washington. We provide high-end, full service, collaborative workspace solutions.

We are currently seeking a full-time General Manager for our upcoming Marina Del Rey location. The person in this role will be heavily involved in launching this location for us. They will be an integral part of our team and actively contribute to the company’s growth and success.

CENTRL is an equal opportunity employer that values equity and inclusion for our employees and our customers. Applicants of diverse backgrounds are highly encouraged to apply.

Who you are:

You're a reliable, professional, warm and energetic self-starter with an entrepreneurial mindset. You excel at using your problem-solving and organizational skills to create great experiences for your customers, and keep things around you running smoothly.

What you’ll do:

Hospitality is the name of the game at CENTRL. You’ll be the person taking care of the people in our space and providing an excellent experience for members and guests at all times. You will do this through managing the day-to-day operations of the space, providing outstanding customer service, maintaining an extraordinary sense of community, and providing sales support to the sales team. 

Member Services:

• Main point of contact at location for Members and Guests
• Answer phones and respond to voicemails
• Address and resolve member issues, complaints, and feedback 
• Book meeting rooms and day offices for members and guests
• Plan and execute Member events and develop ways to engage members
• Develop partnerships in the local community that will benefit CENTRL members

Operations:

• Open and close location
• Create systems that increase efficiency and organization
• Maintain cleanliness and condition of space including managing repairs and maintenance
• Manage budget with monthly expenses
• Own all vendor relationships
• Order supplies and amenities and manage inventory
• Receive and distribute mail and deliveries

Sales Support:

• Provide tours to walk-ins when the Sales team is unavailable
• Oversee New Member onboarding and offboarding process
• Process daily, week, and monthly bill runs 

What we’d like to see: 

The General Manager role is a big job that will have you wearing a lot of hats. There’s no perfect blend of job experience and personality to guarantee success, but here’s what we know will help: 

• 2-3 years previous co-working experience highly preferred
• 3-5 years experience in hospitality or in-person customer service required
• 2 years in business operations preferred
• Passion for delighting customers
• Professional demeanor
• Accountable, adaptable, and ambitious
• Exceptional organizational and multitasking skills
• Strong verbal and communication skills
• Self-starter who has the ability to work autonomously
• Ability to connect and engage with people; warm and approachable
• Team player
• Reliable, curious, patient
• Enjoys continuous change and improvement
• High hustle quotient: Willing to get your hands as dirty as necessary to move fast and get things done

Show us enthusiasm, ambition and the ability to make good things happen for our clients and we’ll support you every step of the way as you build a rewarding career with our company.

Compensation of $80-85K yearly with combination of base salary, quarterly bonuses, and sales commission.

PTO

401K

* This role has an estimated start date of August 1st, 2025. *

** This role is 100% onsite Monday through Friday and does not have an option for remote work. **

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