Senior Medical Information Customer Engagement Lead Job at TSR Consulting Services, Inc., Princeton, NJ

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  • TSR Consulting Services, Inc.
  • Princeton, NJ

Job Description

82668

**Please only local candidates to Princeton NJ

TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.

Our client, a leading pharmaceutical company is hiring a Senior Medical Information Customer Engagement Lead for a 12+ months contracting role.

Must have skills:

  • PharmD
  • 5 years of experience in Medical Information, Contact Center, or related field
  • Ability to critically analyze performance against quality measures, metrics, and process

Pay: $70-71/hour W2

Location: Princeton NJ

Responsibilities:

  • Responsible for providing strategic and operational oversight for and execution of Medical Information Contact Center Strategy
  • Provide an MI request service for managing complex questions in a timely and efficient manner
  • Support the delivery of MI to HCPs and patients to meet Market and Regulatory needs
  • Provide MI guidance and support for local or WW congress booths as required
  • Execute Customer Engagement Center activities
  • Monitor performance of MI partner against agreed procedures and quality metrics to ensure compliance
  • Identify continuous improvement opportunities and lead process improvement plans
  • Training Plans for existing and launch products and programs
  • Quality oversight
  • Content maintenance and creation to address needs
  • Escalation support
  • WW SRD & variant creation, maintenance & update
  • Systems and solutions
  • Budget & Operational deliverables.

Job Tags

Local area,

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