Description
• Developing and delivering strategic communications to increase brand loyalty and revenue
• Ensuring a high level of customer satisfaction through proactive support and active listening
• Providing timely solutions through excellent client service skills, patience, conflict resolution skills, and problem-solving skills
• Communicating and collaborating with Technical, Sales, and Product Development team members as needed
• Attending and participating in weekly staff meetings
Qualifications
• Bachelor’s degree
• Competence with computer and mobile device technology in order to provide Tier 1-2 technical support to customers
• Strong verbal and written communication skills
• Ability to effectively de-escalate and problem solve customer issues
• Clinical background and experience with EMR / practice management software systems preferred (but not necessary)
• Insurance billing and coding experience is a plus
• Ability to be self-directed and have a positive attitude
Benefits
• Health insurance
• Generous 401K with matching options
• Paid time off
• On-site Gym Membership
PtEverywhere
PtEverywhere provides an elite all-in-one practice management solution to physical therapy clinics in each of the fifty states. The Raleigh-based software company empowers patients and clinics alike through their cross-platform EMR+ suite designed by and for physical therapy practice owners. More than just a healthcare technology company, the people behind the software go above and beyond to support their clients, and it shows in everything their software touches. With them, clinics are enhancing patient experience and patient outcomes, following their dreams as healthcare entrepreneurs, and making their communities stronger.
pteverywhere.com
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